Fighting Bad Yelp Reviews

5 Steps to Dealing with Bad Yelp Reviews

Featuring your company on Yelp, along with other online review sites is an essential part of the online advertising process. However, every time a negative review begins to spoil your small business, what can you do? What steps can you take when dealing with bad reviews on Yelp leading into 2020.

You’ve established your small company and proudly begun to promote it on the internet. You have established a website and you have started to construct your profile on lots of different online platforms such as Yelp! The internet’s most notorious review website, and a few months later, out of nowhere, a horrible review. How is this possible?!

As a business owner, it is normal to want to protect your business at all costs. However, what happens when you do not control the content? How can you fight to remove a bad review on Yelp yourself? Is it even possible?

In short, removing content (especially reviews) online is no easy feat. Most of these review platforms have detailed disclaimers most business owners skip past while setting up their profile. One of these is that Yelp has full discretion of what reviews prompt for your business.

Suffering from a bad review on Yelp is like suffering from the plague as any business owner should know. Negative reviews (warranted or not) create an immense backlash on the effected parties’ professional and personal life. More often than not, removing a Yelp review is an impossible task as the platform has strict removal guidelines. Heavily favored the consumers of course. Therefore, you must learn how to cope with that negative review.

 

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1. Denial

“This review does not mean anything. They do not understand what they are discussing. Nobody will see it”

 

Thinking that a bad Yelp review is no big deal is an understatement to say that least. 9 out of 10 consumers tend to browse online reviews before making a purchase online. If you are a local business or boutique a 1-star review could end up costing you 9% in revenue compared to having a positive rating. The first phase is always to hardest, however, if you keep the end in mind you can see past this short-term obstacle knowing you can earn more positive reviews in the near future to make up for it.

 

2. Anger

“They do not understand what they are referring to? They are out to undermine me and my organization.”

 

As a business owner, you must come to understand that not everybody is going to love you or your business. That is just the simple fact of the matter. You cannot please everyone. But you can make the most of those happy potential customers. So always remember to remain optimistic as you grow. Take the negative comments and reviews to heart but turn them into constructive criticism. These can be things you can learn to improve on in the future. Think of your angry customers as your fuel or motivation, as long as you are being productive towards the business.

 

3. Bargaining

“Perhaps if I contact Yelp! And clarify the situation they will get rid of the negative feedback for me?!”

 

At the end of the day, Yelp does not care about what happened. If you can disprove the review and show Yelp it is fraudulent they may review the case. However 9/10 times, they will tell you to contact the customer to make amends. Meaning you must get that individual to update/edit the review themselves.

 

bad yelp reviews

 

4. Depression

“My company is over! Nobody could ever purchase anything from me. I need to just pack up and move to some other state.”

 

Yes, negative reviews are costing your business revenue at the end of the day. However, know that this obstacle is temporary and not permanent. If you consistently work towards generating positive reviews with your new customers and clientele you can balance out the negative review. Giving up is never the answer, just because a single individual didn’t like your goods/services it no reason to throw it the towel. Think about how many happy customers you served. Remember they always say, people will always leave a negative review but rarely a nice one.

 

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5. Acceptance

“People will always hate on successfully people – I am bound to find a mixture of positive and negative reviews.”

Acceptance is a hazardous spot to find yourself once you cycle through the five phases. The truth is, poor reviews can certainly affect your small business, particularly among 30-45-year-olds. Millennials and Gen Xers, the emerging set of maturing customers with raising earnings, rely heavily on internet reviews prior to making buying decisions based on recent market study. A proactive response to negative testimonials is the secret to turning negative testimonials into a great thing for your company. This is the best thing you can do for your business.

 

“A Good Thing” – That’s a Joke Right?

No, we are not joking. In traditional marketing, companies spent plenty of effort and money attempting to accumulate honest opinions on their products and services. This way they can operate to optimize their business to be better and more powerful. Now, the web offers feedback for us at no cost. It is public, but nevertheless the advice useful.

 

Turn Lemons into Lemonade

1. Inspect the Validity of the Review

This is an arduous measure particularly in the event that you’ve got a great deal of pride in your small business. Which the majority of us do. Just take a deep breath and step out of yourself for an instant and calmly analyze the review for the positive and negative points.

 

2. Conduct an Internal Business Audit

Typically, if you are experiencing several bad reviews on the internet, you have got a problem with one of those three P’s that has to be fixed.

3 P’s of Marketing

  • Price
  • Placement
  • Promotion

 

That is when you’re able to use these online reviews as a chance to boost your small business. Obtaining bad reviews about your service or product? Maybe your product/service is faulty – if so, take time to return to the drawing board and create serious basic alterations. Are your rates are too large? See if there are any similarities amongst the negative reviews.

Consumers seldom complain about reduced rates. Perhaps you miscalculated your cost positioning dependent on the competition. Complaints about merchandise delivery or customer services? Your merchandise placement/distribution desires a tune-up. Time to look at your general distribution version and execute new training.

 

3. Responding to Bad Yelp Reviews

Do not let your poor testimonials burn a hole into your online reputation. Websites such as Yelp as well as consumer testimonials on places such as Amazon.com are there to provide transparency to the customer. Show your customers that you saw their feedback by responding publicly in a calm and respectful way. Address the matter and how you want to solve it. Always take the conversation offline if possible.

The majority of people will be impressed with your willingness to socialize and discover a solution. By responding you are not only showing the disgruntled customer that you genuinely care about pleasing them, but you always show your potential audience that you are a good person.

Online reviews are part of the new age in advertising. Make the most of the additional vulnerability and enjoy the outcomes.

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Remove Negative Reviews From ComplaintsBoard.com

Remove negative reviews from ComplaintsBoard.com with the help of GuaranteedRemoval.com. With thousands of successful removals, we are your one-stop-shop when it comes to deleting unfavorable content from the internet, especially ComplaintsBoard.

 

People love scandal. And as the content on ComplaintsBoard.com is often highly salacious, it turns into immeasurable clicks stemming from people all over the globe.

 

There are numerous ways you can mitigate the reputational harm these reviews cause. But some activities are less effective than others.

 

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Choice 1: Get The Reviewer

Although your likelihood of success is reduced, the easiest and most direct method of removing a negative review is to contact the article’s author to apologize and try to solve the person’s criticism.

 

The best method of doing so on most third-party review websites is to reply to the review openly. But on ComplaintsBoard.com, it’s often better to keep your exchange private because Google sees these sorts of interactions as signs of site quality: if you comment on the criticism, you’re essentially helping it rank higher in your search results.

 

Remove Negative Reviews From ComplaintsBoard

 

Also, if you’re handling a particularly volatile audience, responding publicly may trigger other commenters to join in on the attack, including their horror stories and complaints regarding your brand.

 

Before you answer, you’ll need to make an account on the website. As soon as you’ve done this, you can contact the individual privately by clicking on somebody’s user name and then”send out a message”

 

In your note, you need to try to make an emotional link.

 

Be warned, however: if the person who wrote the complaint is intent on destroying your online standing, then they might take your words out of context and release them online to use against you personally. This is a particularly major risk on a site like ComplaintsBoard. You will need to make the judgment call on whether it’s worth trying this approach or not.

 

Choice 2: Get In Contact With ComplaintsBoard.com

The site’s Conditions of Use expressly say that members should not”Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.” Although ComplaintsBoard asserts it isn’t bound to delete these kinds of posts, it”reserves the right” to do so.

 

As such, it is worth a shot to contact with their support center and ask them to take down any criticism that falls into one of those classes, including reviews that include:

  • Threats of bodily injury or damage to your house
  • Profanity
  • Personal financial information, such as your credit card information or social security number

 

Choice 3: Seek Legal Action

An alternative is to employ a defamation lawyer. According to ComplaintsBoard.com’s Conditions of Use, the business will remove complaints, even if it”is instructed to delete and remove a submitted message by a courtroom.” There are, in fact, documented cases of all ComplaintsBoard.com testimonials being removed this way.

 

As such, it might make sense to choose the legal route if the reviewer and/or the firm have rebuffed your offer to solve the matter and the monetary stakes are large enough to warrant the cost.

 

However, you also ought to know about the possibility of that your lawful activity could produce a negative Streisand Effect, even in which the action of filling litigation itself generates more focus for the negative remark.

 

With these disclaimers in place, there are still times when it will make sense to have a legal approach. For more information on how to assess your particular scenario, see What you want to learn about Internet defamation management.

 

Seek Legal Action
Seek Legal Action

 

Option 4: Suppress the inspection

If you can not eliminate the offending ComplaintsBoard.com inspection, you will find ways that you can effectively bury it from the search results.

 

Because the vast majority of searchers never scroll beyond the first page of their search results. Pushing negative articles off the first page is almost the same as eliminating in both circumstances. It becomes”invisible” to most people.

 

This option also helps you set a robust online presence. Which will serve as a buffer against any future unfavorable content?

 

Two powerful ways to suppress the inspection are:

  1. A smart approach to counteract negative reviews. Such as those on ComplaintsBoard.com, is to flood the Internet with positive reviews about your business.
  2. Even better, because most reviews are favorable, you just really need to worry about getting more testimonials overall.

 

Some ways to do so include:

Making it easy for clients to leave a review. For instance, you could add a URL to your preferred review site onto your site.

 

Asking people for reviews: A great time to do this is at the end of every transaction. This will incentivize other people to leave reviews too.

 

The most effective way of devoting a negative inspection is to hire a reputation management company like GuaranteedRemoval.com. With expertise in controlling websites such as ComplaintsBoard.com.

 

Even though you might be able to handle your online reputation by yourself. Establishing a positive internet presence is often overly unhelpful for any one person to perform well. As a result, it is much more effective for you to leverage a standing company’s accumulated industry insights. In addition to its resources and technology, to work for your benefit.

 

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How Online Reputation Management Works


Online Reputation Management Process Explained

Are you interested in learning how online reputation management works? In this article, we will define what online reputation management (ORM) is and share some of the most influential approaches and methods we use every day here at GuaranteedRemoval to resolve issues for our clients.

 

There are a lot of delusions regarding online reputation management. Some individuals think it’s simply monitoring your online presence, while others assume it has something to do with public relationships, yet some literally have no clue about how it can affect businesses and their bottom line.

 

In this guide, We are going to clarify the purpose of online reputation management in today’s market and business world.

 

Businesses of all sizes can profit from obtaining a precise framework of its core theories.

 

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Why Online Reputation Matters

Not only do individuals see the internet as their primary expert of data, however, they also believe what sites such as Google shows them. 

 

Moreso, individuals make choices based on what they discover online. How scary is that?

  • 66% of people view the internet as the most credible reference for information about a person or a company
  • 70% of business directors have denied an applicant due to something they saw online.
  • When scanning online for a nearby business, 97% of individuals religiously read online reviews 
  • More than 80% of reputation damages arise from confusion or misinterpretation amidst the buzz and what is the truth, or reality

 

After viewing those statistics, it’s obvious that what happens online influences your life, before, now and in the future.

 

How Online Reputation Management Works
How Online Reputation Management Works

 

Mixing On/Offline

In this digital age, the online world is shifting into more of a necessity as they need it to deal with the rest of our activities. 

 

Even if you need to touch a computer, you are using technology every single day. This may be driving your car, adjusting your smart thermostat or even cruising around in your new Tesla. 

 

99% of United States citizen-consumers some form of technology or “smart device” on a daily basis.

 

This suggests that there are an infinite amount of ways for you to create your digital footprint. Whether it be positive or negative.

 

Furthermore, you may not believe that individuals are searching for you online, however, there is a great chance people are.

 

With over 7 Billion people on Earth, it would be crazy to think that not one of them is not looking you up.

 

Typical causes involve:

  • Companies doing pre-interview analysis
  • Landowners researching potential renters
  • Children seeking to find details of their parents
  • Inquisitive significant others, both past, and present
  • Previous co-workers hoping to bestow professional opportunities
  • University admission committees assessing soon-to-be students
  • Insurance firms performing risk evaluations

 

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How Online Reputation Management Works

Help like this utilizes a combo of public relations techniques coupled with high-level SEO methods in order to build positive online content. These tactic works to push anything negative off of the first page on each search engines’ results.

 

May entail:

  • Designing and optimizing domains
  • Generating high-quality backlinks
  • Thoughtful management posts
  • Social media control
  • Managing online reviews
  • Content curation

 

 

Why Online Reputation?

It doesn’t matter if you are the CEO of a large corporation, a sales director, business executive, a diplomat or even a small business proprietor, your online reputation is your most important asset. 

 

Perversely, whether your search results display positive or negative results, these listings will define the overall online reputation of yourself or your business.

 

So when is it important to have a positive reputation online?

  • Driving an IPO
  • Obtaining funding for a business adventure
  • Drawing in new potential customers
  • Forming a strategic business alliance
  • Competing for public office
  • Improving your career path

 

What Are the Benefits of Online Reputation Management

  • Make sure your online reputation matches your business or personal brand. 
  • Lessen brand uncertainty within Google, Bing, and Yahoo’s search results
  • Recognize and combat detrimental reputation brand crises
  • Defend your reputation and your future with a decisive, accurate web appearance
  • Create a network of online connections in order to create more trust and credibility amongst your customers
  • Respond to negative and untruthful reviews, posts, and/or news articles.
  • Elaborate on preexisting online marketing campaigns that showed success
  • Ascertain yourself as a trusted expert online as well as across all social media platforms

 

You have presumably recognized by now that reputation management does not come with a step-by-step how-to or should you see fast results. 

 

ORM is a long-term plan to preserve and strengthen your online reputation for what happened in the past, what’s happening today, and what you expect to happen in the future. 

 

What type of difficulties can a well constructed online reputation management strategy fix?

 

Negative Online Reviews

Negative reviews on Google, Yelp, TripAdvisor, and Ripoff Report will cost businesses hundreds of billions of dollars each year. These are sites where customers can leave an unbiased opinion, it is essentially a place where disgruntled customers come to slander and defame businesses. (Click here to learn how to remove negative online reviews)

 

This is because consumers overwhelmingly believe online reviews when trying to learn about particular products and services prior to visiting their store or website to make a purchase.

 

Even worse, customers infrequently distinguish the truth amongst genuine customer complaints and fraudulent lower star ratings. 

 

However, don’t panic. GuaranteedRemoval.com can assist you with review management. This way you know what consumers are saying about you at all times. The best part is now you can act fast before the situation worsens.

 

Negative Online Reviews

 

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Unfair Competition

Customers do a lot of investigation online prior to making that final purchase. Moreover, corresponding posts have a notable influence on their ultimate decision.

 

Wistfully, hundreds of product connection sites are associated with one of the products they are relating to. So that means that many of those sites are in fact controlled by the same company

 

Unwanted News Articles & Posts

Negative articles are a tremendous online reputation problem for most of our clients. Distressed press pulls down a company’s reputation, and quickly. 

 

This can affect a company’s total revenue, hiring, and employee retention as well as funding. So, financial firms succumb to a massive loss in clients. As investors unload stocks, and customers stop buying or talking about you.

 

However, negative Google results are not the only thing that affects businesses. False knowledge and public scandals help potential customers determine whether or not a particular company has a positive or negative online reputation.

 

Unfortunately, when reporters get ahold of a fascinating narrative, they oftentimes distribute it while it’s hot, this means before the truth is released. Even if the story is ultimately disproved, it may stay on the internet indefinitely. 

 

Damage is further increased as false stories are distributed out to hundreds or thousands of readers.

 

Brand Crises & Attacks on Your Reputation

Online slander is possibly one of the worst obstacles you can have when operating a business. It’s not enjoyable, as a business owner, when negative content is referencing your business online. Furthermore, nothing is more damaging than malicious, opprobrious attacks.

 

Whether the cause is a dissatisfied past worker, a hostile ex, or a sneaky unethical competitor. You must combat this negativity at all costs. Nevertheless, be prepared as these situations can be remarkably fragile.

 

Consequently enough, it is sufficient to solicit advice from online reputation management experts such as GuaranteedRemoval before you end up making matters worse.

 

Brand Crises

 

 

Uncertainty About Your Brand

Not all companies have uncommon names. If your business name is also a popular word then you may struggle to find decent online exposure.

 

This does not only limits your online marketing efforts, but it also deters potential customers from discovering your site.

 

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Lack of Brand Clarity

You may have an immaculate online reputation, nevertheless, others who talk about you online (your customers) may not be as careful. 

 

Unfortunately, online personality disorder could cause someone else’s social media profiles, ellicit images, and mug shots to show within your own search results. 

 

You may know which results are yours, however, others might not be able to distinguish between what is about you and someone else that has the same name as you.

 

Brands are in more danger online than ever before. Fictitious profiles are emerging and they have the power to severely undermine a business’ reputation only if customers think they’re your real accounts.

 

Misleading Online Profiles

GuaranteedRemoval clients consist of global business directors and contributors who have worked to help change the world. 

 

Although, their personal search results did not explicitly reflect their lifetime achievements. 

 

GuaranteedRemoval will help ensure that your online reputation management is both positive and authentic.

 

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The Dark Side of Online Reputation Management

Online reputation management (ORM) is a great tool to manage your online image, but there are negative attributes about ORM that users need to be aware of. Surprisingly enough, some service providers utilize borderline illegal business methods commonly used by the dark side of online reputation management. One of these methods includes being a “mugshot extortionist”.

 

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Mugshot Extortionist

Businesses can be affected by mugshots of executives or high-ranking individuals. This is a common reason that business owners contact online reputation management firms and ask for help in the removal of a past mugshot. For proper online reputation management firms (like EraseMugshots), they would utilize SEO and attempt to push down the results of the mugshot.
For illegitimate firms, they ask for a small fee and can “take the photo down”. After the fee is paid and the picture is taken down, it is then re-uploaded on another site, asking for another fee as well, which is then repeated. Henceforth, this process is financially draining and completely non-beneficial. We guarantee all of our work 100%. Meaning if this occurs and we cannot remove it, you receive a full refund.

 

Tips for Managing Your Online Reputation

Avoiding “mugshot extortionist” and other illegitimate online reputation scams can be done by using tips to manage your own online reputation. Whether you are a business that is trying to grow or dealing with a dark online past, the following tips can be helpful:

 

Not Responding to Negative Reviews 

Responding to negative reviews actually can be more harmful than helpful. Stop researching your negative reviews, the more you do the higher Google will show them. Building trust is important is business and especially with your customers.

 

Utilize Other Ways to Respond to Consumers

Handling negative reviews can be as simple as replying to them. Make sure you are replying in a polite manner on a site you control. This could be through social media platforms such as Facebook, Twitter, or any other various company sites. Gaining customer feedback is essential to your growth. The more feedback, the better site ranking.

 

tips with wooden blocks

 

Properly Dealing with Mugshot Sites

Upload photos on social media platforms like Facebook or Instagram. This can permit the photos that you upload to become some of the top results for pictures of you on Google.

 

Use Credible Sources

Furthermore, your presence online is growing every day. Finding the most credible sources to help with these issues is the best way to ensure a positive online image.

Along with contacting credible sources, not all online reputation management firms use extortion scams such as “mugshot extortion”. There are plenty of online reputation management firms and strategies that you can use that are extremely beneficial. In conclusion, make sure you know who is the real deal.

 

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Turn A Negative Review Into A Positive One

There are thousands of websites dedicated solely to giving people the opportunity to review products, services, businesses, and even individuals. If a negative review or comment appears on one of those sites, it can feel like a personal attack. However, while it is never nice to be criticized, it is important to remember that you can turn something negative into something that is positive.

 

When people complain, they do so because they want to be listened to. The worst thing you can do, therefore, ignores them. This implies to both the person who posted the negative information and those who read it that you do not care about them or their experiences. You must learn, therefore, to respond in an appropriate and thoughtful manner. Doing so will enable you to turn a negative into something positive. Research has shown, in fact, that a simple response can turn a negative business review into a positive in 33% of cases.

 

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How to Turn a Negative Review into a Positive One

The first thing you have to do is respond and respond as quickly as possible. The more quickly you are able to address things, the more manageable the situation will become. Ensure that you have all the relevant information on hand and start by clearing up any misunderstanding that exists. Make it a personal response that shows you have effective customer service policies in place.

 

To do so, you must ask important questions. This also gives you an opportunity to really learn from what went wrong so that it doesn’t happen again. Your questions should be open-ended, enabling people to express what they really want to see. If anything isn’t clear to you, ask for clarification.

 

Negative Review 1

 

Always remember that the customer is always right. Even if they are wrong in the reasons for their complaint, their feelings are justified and you must take responsibility for that. Customers expect businesses to be accountable for what they do and say. Hence, you should not pass the buck or shift the blame, but immediately acknowledge that you could have done better. Doing so will give you the greatest opportunity of retaining the disgruntled customer and of showing others that you truly care.

 

Statistics of Negative Reviews 

Another thing that you have to remember is the fact that someone complains means that they are loyal and responsive. Statistics estimate that, for every complaint that is left about you online, eight complainers kept quiet. This is further evidence of the fact that your customer simply wants to be heard. And it also means that, when you address the issue, you are also addressing all those people who did not take the time to complain.

 

You also need to make sure that you actually solve the problem. If your customer has a genuine complaint, you can simply put things right. If the complaint is not genuine, you can still offer something to make them feel better. Simple things such as offering a discount on a future purchase or free postage and packaging mean a lot.

 

Do you know your removal options? Learn how to remove online reviews like the pros.

 

Negative Review Outcomes

Last but not least, you need to learn from what has happened. This is perhaps the most positive thing that can come out of a negative review. It is a chance for you to see how you could performer with an outsider’s perspective. It is a chance for you to demonstrate to the world that you are willing to change and that you are happy to listen to anything your customers suggest. Negative feedback, as such, is an opportunity for progress that shouldn’t be missed.

 

A negative review is, at its core, a negative thing. However, receiving one is an opportunity rather than an attack. It is a chance to do better and to improve so that more customers will appreciate you and what you do. Responding in a polite and professional manner to all reviews is a great way to retain the complaining customer and to show to others that you truly care. That said, wherever possible, do try to have the conversation in private. Publicly, only ask the customer to get in touch directly. Struggling with negative articles instead of reviews? Learn how to remove articles from the internet with a few easy tips from our team.

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How to Address Negative Reviews by Specific People

The way you handle those negative business reviews will define the course of your company’s future, whether online or offline.

To underline the importance of confronting negative reviews in the right way, keep in mind that 84% of people consider reviews to be as important as recommendations from friends.

By addressing negative reviews, you can prevent the beginning of a negative reputation and you can even turn an unhappy customer into a loyal customer.

 

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Don’t Ignore Negative Reviews (They Won’t Go Away on Their Own)

Ignoring a negative review you’ve received from a specific person comes with two types of negative consequences.

The first problem is that you’re not giving yourself the opportunity to correct the situation. This is like leaving money on the table.

The second problem you have is that bystanders will look at you as a business that doesn’t care. You’re not communicating with your customers. It leaves an impression, even if it’s on a social media platform where nobody comments on reviews.

 

Apologize Even if it’s Unwarranted

Negative reviews can be unfounded. But it doesn’t matter if the customer is wrong because remember that the customer is always right. You’re always at fault and you must accept that the customer didn’t get the experience they wanted.

Always start out by apologizing as soon as you can. Be specific about what you’re sorry about even if you think the person is a troublemaker.

 

Ask for More Information

Don’t just apologize to the person who had a negative experience. Ask for further details and request that they provide a suggestion as to how you can increase your level of service going forward.

Continuing the dialogue takes the emotion out of the equation. Many negative comments are left in a moment of anger. Sending them a message back signals a civil conversation where you can really make a difference.

 

The sort of information you get back from that person could be all you need to revolutionize your business. So many companies simply don’t make changes because they’re unaware of what their problems are.

 

negative reviews

 

 

Give Something Back

It may kill you to want to reward someone who’s tried to smear your good reputation, but this is how you win loyal customers going forward.

Offer them something to win back their trust. It could be a replacement product, or it could be a major discount on their next purchase. If it’s relevant to the problem, few people are going to want to pass up an offer like that.

 

Last Word – Will it Always Work?

The best-case scenario is that the customer gives you another chance and you turn them into a customer. But in a lot of cases, it’s not going to happen this way. The point is that you tried.

Those extra minutes spent reaching out to negative reviewers are worth it, even if you only convert less than 10% of the number. Keep mind when responding publicly to negative reviews other potentials customers will see how far you were willing to go to accommodate someone who didn’t have the experience they expected. It will say a lot about your company.

Don’t leave money on the table. Win those customers back. Are you having problems with negative comments from past customers? Are you ready to remove online reviews together.

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How To Suppress Bad Comments Online?

Suppress bad comments online is a top priority for people concerned with their online reputation. The online world is completely public. Whenever someone makes a bad comment online about you or your service or product, the entire world can see it.

 

Unfortunately, people tend to make a judgment about you based on a number of different things, including:

● How long it took you to respond to a negative comment
● Your response.
● How the customer felt about your response
● The resolution of the complaint

 

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What Does Reputation Management Offer The internet is all about speed. When someone makes a bad comment, it can go viral and around the world in the blink of an eye.

 

People are also online 24/7, which means they can access information at any time during the day.

 

Hence, if you care about your online reputation, you need to have your finger on the pulse at all times.

 

Suppress Bad Comments Online – Your Quick How-To Guide

There are a number of things that you can – and should – do if online comments attack you. As explained above, the fact that you respond and that you respond quickly are of key importance. You should also:

 

1. Never be Defensive

When you notice bad comments being made against you or your business, it can be tempting to respond in an emotional and defensive way. However, you must avoid this at all costs.

When faced with a negative comment, don’t consider it a reflection on you personally or on your business. Avoid being defensive when handling the comment. A defensive reaction from you can quickly escalate the issue. It’s best to be accommodating, polite and truly listen to the person complaining.

Remember that a bad comment does not mean that you are bad. It simply means that someone is not 100% happy, which can be due to a variety of different reasons. Don’t take things personally, but handle them professionally and politely instead.

 

2. Apologize and Offer a Solution

Bad comments are negative, by their very nature. However, they are actually a good thing, so long as you treat them properly. They are good because they offer an opportunity for you to learn how you can be even better. They are also an opportunity to show other customers that you know how to listen and you truly care about your customers. Hence, when you see a bad comment, you need to apologize and try to offer a solution.

“This is your opportunity to turn a disgruntled customer into your brand’s evangelist! This person (or people) obviously had some sense of loyalty to your brand if they’ve spent their money with you, “liked” your Facebook fan page, and/or followed you on Twitter.”

Did you know that only 20% of people who are unhappy take the time out to complain? This means that those who have left the bad comment are still approachable for a resolution, or they wouldn’t have contacted you at all. Furthermore, by apologizing to them and offering them a solution, you are doing the same for the 80% of complainants who did not take the time out to talk to you. This is one great way to prevent the need to suppress bad comments online.

 

3. Post Fantastic Content About You

Last but certainly not least, when you suppress your bad comments online, you need to make a full commitment and effort. What this means is not that you physically remove each item, one-by-one. As you can imagine, this can be almost impossible to find everything. If you highlight many positive things, these will go up the search results while the bad things will quickly drop down in the search results.

You’d be amazed at how consistent educational, informative, and inspirational posts and efficiently good press can outweigh anything bad. Learn how to remove articles from the internet while promoting yourself in a positive light.

Be quick, be apologetic, offer a solution, and be proactive in terms of sending out information that is positive and places you in a good light. Those are the best options available to you in terms of dealing with bad comments online.

Suppressing each bad comment about you or someone you care about online can be time-consuming. If you are ready to get started or have additional questions to suppress bad comments, contact us today.

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How To Remove Negative Reviews | With Guaranteed Removal

Learn How to Remove Negative Reviews in 2020

Remove negative reviews online, is it possible? If you are a business owner, regardless of the type of business, people will tend to talk about you online. Most of that will be in the form of reviews. Reviews can be incredibly helpful, but they can also be very damaging to your business. Should someone leave a negative review, this could cost you a lot of business.

Negative online reviews can put a ding in your business’s reputation.”

What that means is that you need to know not just how to remove negative reviews, yet also why this is so important.

 

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Why You Should Remove Negative Reviews

How To Remove Negative Reviews 1 - GuaranteedRemovalA lot of business owners don’t realize why they should be bothered about the opinion of one online customer who, nine out of ten, will have used an alias to leave a review. The internet is a hostile place that is full of internet trolls, so business owners believe that nobody will take it seriously anyway.

 

Nothing could be farther from the truth. In fact, a study has shown that people believe online reviews as if they were left by a friend.

 

“79% of consumers trust online reviews as much as personal recommendations (up from 72% in 2012).”

 

The study also showed a number of other reasons why online reviews are so important, focusing on how many people read them, how much these will influence their purchasing decisions, and more.

 

What the results also showed was that the level at which people trust online reviews is much higher than what it was in 2012. Essentially, online reviews are your opportunity to make a first impression, and they say you never get a second chance to make a first impression.

 

Which Negative Reviews Should You Worry About?

All bad reviews need to be addressed. A good starting point is to run a Google search on your business name.

 

“Have you ever Googled yourself? If you’ve ever taken the time to check out your search results, you may have experienced the gamut of emotions.”

 

Doing this will give you the opportunity to see the reviews that are out there, and which negative ones stand out the most. Remember that if you can see the negative review, so can your customers and even potential customers.

 

How To Remove Negative Reviews - GuaranteedRemoval

 

The higher the rank of the review, the more likely it will be that it will be seen by others, and it is vital to remember that people will base their opinion on what they find. Hence, you need to make sure that what they find is something positive, not something negative.

 

Before you decide to take action, you need to take the time to actually read the reviews and find out what is going on. Perhaps people have a genuine complaint and are telling you something that you actually need to hear. Maybe they are discussing problems that you have resolved some time ago.

 

It is also possible that there is a concerted attack against you by a disgruntled employee or by the competition. Either way, it is time to start acting.

 

Remove Negative Reviews – Your 4 Step Approach

There are four steps to remove online reviews:

1. Find out whether there is something you can do to resolve the most common and genuine complaints. Do not allow people to become rude or abusive to you, but do resolve their actual issues.
2. Delete any fake reviews or any reviews that are libelous or defamatory, if that is possible. Be careful not to delete genuine complaints, however, as this could really anger the reviewers and they will only take their anger out elsewhere.
3. Respond to genuine reviews while being professional and courteous at all times.
4. Bury negative reviews by flooding the internet with positive messages about your business.

When you realize that the negative reviews are causing substantial damage to your reputation, call a reputation management company.  These experts will help remove negative reviews and suppress articles that damage you or your company’s name to restore your reputation.

Ready to remove negative reviews online? Contact us today and enjoy a brighter future.

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