How Bad Reviews Affect Your Business

Learn how bad reviews affect your business here on GuaranteedRemoval.com. 

Online shoppers and consumers, in general, are beginning to become more and more aware online. Generally speaking, when a consumer is in the market for a new product or service one of the first things they do is scan online review platforms. This could be anything from the reviews within the Amazon app itself, to Google My Business (GMB), Facebook, and most notably, Yelp.

Monitoring your online reputation and online reviews on all platforms should be one of your main focuses. Studies show that over half of the adults in America will avoid a business, regardless of whether they are interested in a product, after seeing a negative review. Bad reviews are one of the biggest deterrents in this digital age, consumers are becoming smarter and businesses aren’t.

For most businesses in 2020, they cannot continuously rely on word-of-mouth marketing as much as they use to. Amidst the emergence of consumer review platforms, especially those for specific industries or small niches, a negative review here can potentially put an SMB out of business. Quickly.

 

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How Bad Reviews Affect Your Business

 

Fake, Negative & Malicious Online Reviews

Regrettably, fake testimonials exist, and they exist in a huge abundance. Competitors have been proven to leave poor reviews on products posing as unsatisfied clients. That’s why more must be done in order to help customers identify a fake review.

You’re certain to receive a negative review at a certain stage throughout your business livelihood. That is just the nature and reality on earth. It can be catastrophic for a company, but the majority of men and women realize that everybody makes mistakes. A few bad reviews are not likely to put a nail in your coffin and shut your company down for good. (Learn more to remove negative reviews here)

Here some reasons why online reviews are not to be neglected:

  • 68% of millennials trust online testimonials, with favorable positive reviews generating an 18% moderate reduction in earnings
  • Consumer testimonials tend to be more reliable than recommendations come from different providers, almost 12x longer.
  • 90% of customers see less than 10 reviews before forming an opinion about a company. Online reviews enable quick decision making.

Negative reviews are not all bad; those have been proven to make a buzz around your company and increase its exposure. Unlike fake testimonials that have been so outlandishly and clearly fake that they go viral.

 

Shocking Consumer Statistics About Bad Reviews

Online review statistics demonstrate exactly what many already know from personal experience. Testimonials are thought to be reliable and authoritative.

Here are some key facts & statistics:

  • 90% of consumers read online reviews before visiting a business.
  • 90% of consumers read less than 10 reviews before making purchases
  • Online reviews have been shown to impact 67.7% of purchasing decisions
  • 84% of people trust online reviews as much as a personal recommendation.
  • 74% of consumers say that positive reviews make them trust a local business more. 
  • Every one-star increase in a Yelp rating means a 5 to 9% increase in revenue
  • 82% of Yelp users said they typically visit Yelp because they intend to buy a product or service. 
  • 80% of consumers will change their mind about making a purchase due to negative information online.
  • 85% of tech buyers read up to 10 online reviews before making a purchase.
  • B2B buyers complete 57% of the purchase process before ever engaging with a vendor
  • 93% of consumers find user-generated content helpful when making purchase decisions.

 

Negative Review Caveats

Amongst online reviews, those that are negative tend to sting even the biggest of businesses. Research studies have shown a direct negative correlation between the revenue generated before and after a negative review was left.

For instance, businesses potentially risk losing an estimated 22% of business revenue when a potential customer finds a single negative article or review on the first page of any search engine.

Furthermore, businesses that have accumulated a plethora of negative reviews are missing roughly 70% of their potential revenue. When it comes to the internet, nearly half of all Americans claim they actively research a business they are unfamiliar with before making any purchasing decisions.

 

How Bad Reviews Affect Your Business 2-min

 

45% of consumers say bad online search results steered them away from a particular business. Where on the other hand, 56% of consumers found something that they liked and solidified their decision to do business with a specific company.

In the world of bad reviews, the impact can be permanent if you don’t act quickly. Simple tactics such as incentivizing those customers to remove their review, making amends with the disgruntled customers as well as generating more positive reviews.

This works to essentially “flood out” any bad reviews that you deem unwanted from the top of your listing.

 

Popular Forms of Negative Reviews

Consumers have a tendency to only posting a review when they have a negative experience. We have found that even if an individual has “the time of their life” or “absolutely loved” your product/service they are less likely to leave a review. For these customers, you have to rely on their loyalty to spread the word about your business via word-of-mouth marketing.

Although the ROI of this tactic is unmeasurable, hopefully, it generates evergreen and long-lasting local businesses in the future.

Research about trend purchases from Yotpo discovered when studying reviews (1.3 million total reviews), a vast majority of negative reviews include the term “disappointed” or”disappointment” In reality, those phrases were cited on 20,000 occasions, while the term “poor” was in only 7,500 of all negative reviews.

 

How Bad Reviews Affect Your Business 3-min

 

The reason is clear. If a customer is purchasing online, they are making a choice based on pictures and words. Without having the ability to use their other senses to produce a determination. Consumers rely heavily on what is exhibited online. A dissatisfied client is produced whenever your company offerings do not measure up to what you are really providing.

The best way to fight these negative reviews would be to increase your product, supplying, or client services.

 

Bad Reviews Temporarily Stunt Your Motivation

Any business owner (and even employees) can attest to this idea. Although you know it is impossible to please everyone in the world, it still hurts when you find a negative review. Especially towards something such as your business that you have and are still devoting your life to making sure it becomes successful.

A negative review is the equivalent of a put-down. Clients that are frustrated generally state what they had been expecting, and the way the company failed to step up to their expectations. This helps inform prospective customers instead of merely turning them off. A poor review that is bad, however, with a different story — it can be beneficial to the company. I.e. An unfair review was left, and you respond in a professional manner.

Make sure to keep in mind that negative reviews should be viewed as constructive criticism. If there is no way to remove it, make sure your business makes the appropriate adjustments so this will never be an issue in the future.

 

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Impressions Bad Reviews Leave on Potential Customers/Clients

As you can imagine, most consumers would run from any business that sees that it has a variety of bad reviews. This is a key indicator that the company needs to improve on many internal processes before it can better serve its market audience. It is your job as a business owner to make the proper adjustments. If you don’t, you’ll be out of business faster than it took that individual to write the bad review.

A poor review in a sea of otherwise favorable reviews does not hold much weight. Consumers anticipate collective opinions over the opinion of one person who certainly had a poor, atypical experience.

Similarly, a really good review in the middle of a small number of negative reviews is not likely to do much to boost trust. Not every bad review will harm your organization, but if each and every review is poor, you are definitely doing something wrong.

 

How Bad Reviews Affect Your Business 4-min

 

Online Reviews Can Be Your Safety Net

When it comes to the online reputation management efforts of your business, online reviews should be at the top of your list. With the emergence of review platforms, the research process for consumers is done in seconds nowadays. Working to generate as many positive reviews should be your goal at all times. These work as a safety net or “pre-emptive crisis plan” in case you should ever incur a bad review or negative feedback in the future.

Working with online review platforms such as Facebook, Google My Business, Yelp, TrustPilot and many more, can secure your company name in the industry for good. Once you are able to generate a surmountable number of positive reviews, your customers will never give your competition a second thought. Your goal should be the 10x the amount of good reviews that your #1 competitor has.

It is possible to provide incentives to clients who post testimonials, just be certain that there’s no real surprise that the inspection needs to be great. Should you receive a negative review, that is likely to occur at some stage, do not simply let it sit. Respond to a bad review using intelligence and provide a solution.

Most clients who leave a negative review only want their side of the story to be heard. A real apology can go a long way toward altering their understanding and can affect the remarks of other customers when they are reading through your current reviews.

 

Generate Positive Reviews on a Routine Basis

So at the end of the day, do not let testimonials, good or bad, occur without your knowledge. Monitor your online mentions, either through routine explorations of your company on review sites and widespread reputation tracking tools.

The faster you learn about a negative review, the faster you are able to come up with an actionable answer and prevent any fallout. Nowadays, reviews could be tracked and even enhanced with automation.

 

How Bad Reviews Affect Your Business 5-min

 

So, do not be afraid of negative reviews. Consider these to be chances to allow the real integrity of your organization to shine. So long as you are working hard to supply the best possible service or product, your positive reviews will outweigh the negative ones.

If you are getting more negative reviews to see it as an opportunity to satisfy your clients’ requirements.

 

Can You Trust Online Reviews? Good or Bad

Obviously, not all consumer reviews you read on the internet are fake. Authentic testimonials are a valuable tool when formulating many different purchases. This may include which resort to book, where to eat dinner or what kind of TV to buy.

TrustPilot features flagging mechanics visible to customers. Also, artificial intelligence technologies and a team are set up to detect and eliminate fraudulent testimonials. Possibly one of the most bizarre review management sites is Yelp, which compares to a modern-day model of word-of-mouth.

Before platforms such as Yelp existed, customers needed to rely on Yellow Pages, magazines, newspapers and local ads for advice about local companies.

Yelp takes steps to make sure high-quality content. Including allowing Yelp’s network of business owners and owners to flag articles that may violate the website’s terms of support, in addition to human moderation of testimonials.

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Fighting Bad Yelp Reviews

5 Steps to Dealing with Bad Yelp Reviews

Featuring your company on Yelp, along with other online review sites is an essential part of the online advertising process. However, every time a negative review begins to spoil your small business, what can you do? What steps can you take when dealing with bad reviews on Yelp leading into 2020.

You’ve established your small company and proudly begun to promote it on the internet. You have established a website and you have started to construct your profile on lots of different online platforms such as Yelp! The internet’s most notorious review website, and a few months later, out of nowhere, a horrible review. How is this possible?!

As a business owner, it is normal to want to protect your business at all costs. However, what happens when you do not control the content? How can you fight to remove a bad review on Yelp yourself? Is it even possible?

In short, removing content (especially reviews) online is no easy feat. Most of these review platforms have detailed disclaimers most business owners skip past while setting up their profile. One of these is that Yelp has full discretion of what reviews prompt for your business.

Suffering from a bad review on Yelp is like suffering from the plague as any business owner should know. Negative reviews (warranted or not) create an immense backlash on the effected parties’ professional and personal life. More often than not, removing a Yelp review is an impossible task as the platform has strict removal guidelines. Heavily favored the consumers of course. Therefore, you must learn how to cope with that negative review.

 

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1. Denial

“This review does not mean anything. They do not understand what they are discussing. Nobody will see it”

 

Thinking that a bad Yelp review is no big deal is an understatement to say that least. 9 out of 10 consumers tend to browse online reviews before making a purchase online. If you are a local business or boutique a 1-star review could end up costing you 9% in revenue compared to having a positive rating. The first phase is always to hardest, however, if you keep the end in mind you can see past this short-term obstacle knowing you can earn more positive reviews in the near future to make up for it.

 

2. Anger

“They do not understand what they are referring to? They are out to undermine me and my organization.”

 

As a business owner, you must come to understand that not everybody is going to love you or your business. That is just the simple fact of the matter. You cannot please everyone. But you can make the most of those happy potential customers. So always remember to remain optimistic as you grow. Take the negative comments and reviews to heart but turn them into constructive criticism. These can be things you can learn to improve on in the future. Think of your angry customers as your fuel or motivation, as long as you are being productive towards the business.

 

3. Bargaining

“Perhaps if I contact Yelp! And clarify the situation they will get rid of the negative feedback for me?!”

 

At the end of the day, Yelp does not care about what happened. If you can disprove the review and show Yelp it is fraudulent they may review the case. However 9/10 times, they will tell you to contact the customer to make amends. Meaning you must get that individual to update/edit the review themselves.

 

bad yelp reviews

 

4. Depression

“My company is over! Nobody could ever purchase anything from me. I need to just pack up and move to some other state.”

 

Yes, negative reviews are costing your business revenue at the end of the day. However, know that this obstacle is temporary and not permanent. If you consistently work towards generating positive reviews with your new customers and clientele you can balance out the negative review. Giving up is never the answer, just because a single individual didn’t like your goods/services it no reason to throw it the towel. Think about how many happy customers you served. Remember they always say, people will always leave a negative review but rarely a nice one.

 

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5. Acceptance

“People will always hate on successfully people – I am bound to find a mixture of positive and negative reviews.”

Acceptance is a hazardous spot to find yourself once you cycle through the five phases. The truth is, poor reviews can certainly affect your small business, particularly among 30-45-year-olds. Millennials and Gen Xers, the emerging set of maturing customers with raising earnings, rely heavily on internet reviews prior to making buying decisions based on recent market study. A proactive response to negative testimonials is the secret to turning negative testimonials into a great thing for your company. This is the best thing you can do for your business.

 

“A Good Thing” – That’s a Joke Right?

No, we are not joking. In traditional marketing, companies spent plenty of effort and money attempting to accumulate honest opinions on their products and services. This way they can operate to optimize their business to be better and more powerful. Now, the web offers feedback for us at no cost. It is public, but nevertheless the advice useful.

 

Turn Lemons into Lemonade

1. Inspect the Validity of the Review

This is an arduous measure particularly in the event that you’ve got a great deal of pride in your small business. Which the majority of us do. Just take a deep breath and step out of yourself for an instant and calmly analyze the review for the positive and negative points.

 

2. Conduct an Internal Business Audit

Typically, if you are experiencing several bad reviews on the internet, you have got a problem with one of those three P’s that has to be fixed.

3 P’s of Marketing

  • Price
  • Placement
  • Promotion

 

That is when you’re able to use these online reviews as a chance to boost your small business. Obtaining bad reviews about your service or product? Maybe your product/service is faulty – if so, take time to return to the drawing board and create serious basic alterations. Are your rates are too large? See if there are any similarities amongst the negative reviews.

Consumers seldom complain about reduced rates. Perhaps you miscalculated your cost positioning dependent on the competition. Complaints about merchandise delivery or customer services? Your merchandise placement/distribution desires a tune-up. Time to look at your general distribution version and execute new training.

 

3. Responding to Bad Yelp Reviews

Do not let your poor testimonials burn a hole into your online reputation. Websites such as Yelp as well as consumer testimonials on places such as Amazon.com are there to provide transparency to the customer. Show your customers that you saw their feedback by responding publicly in a calm and respectful way. Address the matter and how you want to solve it. Always take the conversation offline if possible.

The majority of people will be impressed with your willingness to socialize and discover a solution. By responding you are not only showing the disgruntled customer that you genuinely care about pleasing them, but you always show your potential audience that you are a good person.

Online reviews are part of the new age in advertising. Make the most of the additional vulnerability and enjoy the outcomes.

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How to Remove Reviews from Facebook

Are you looking to learn how to remove reviews from Facebook? Well, you are in luck. If you’ve got a Facebook company Page (and if you don’t, you should), then you have probably already made good use from the testimonials attribute. Facebook reviews enable consumers to give you a 1-to-5-star rating, with or without an added explanation.

Today we’re going to show you why online reviews thing and the choices you’ve got for eliminating bad reviews on Facebook. After reading this article, you should get a better grip on how to manage your company’s image on Facebook.

 

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Remove Facebook Review Section from Business Page

While removing Facebook reviews may look to be a good alternative for someone who’s received numerous negative reviews, remember that you also won’t have positive testimonials to show, either due to the methodology. In order to eliminate all negative testimonials, you need to remove the entire testimonials section from the Facebook Page. We do not advise doing so since having online reviews (good or bad) still raises your chances of landing clients. But we’ll teach you how you can remove the Reviews section from the FB company Page.

Remember that disabling your reviews doesn’t delete them, it only hides them. In case you choose to enable your reviews again, the same testimonials will come back up.

If you are like us, odds are you don’t want to eliminate ALL the testimonials from the Facebook Page. In the end, you likely have some really great reviews there! That means you might be asking yourself how to delete the poor or fake/spammy reviews. Well, as of right now, that is unfortunately not a choice on Facebook.

You can’t pick and choose which reviews you delete. While it’s frustrating, just think about how much it is helping honest companies like yours from being in precisely the exact same group as frauds who only publish positive reviews. In the long run, the bad guys will get weeded out, and you’re going to rise above in the event that you keep on making clients happy. A couple of bad reviews will not kill your street cred.

But you do have one choice: Reporting reviews. You can report a fishy review to Facebook so that they can investigate whether or not it should be removed.

 

 

How to Flag/Report a Facebook Review:

  1. Visit the review
  2. Click on the”…” in the upper right-hand corner
  3. Click”Report Post”

 

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Impact Facebook Reviews Have on Businesses

Public opinion can have a big effect on your institution’s success. No matter which type of support or product you offer, if people discuss it, then others will listen. Obviously, that is bad for business if you are getting bad online reviews. As a business with a website, it is crucial that you garner online testimonials –folks want to have opinions on whether or not they need to provide you their cash, and reviews are often a big proponent from the decision-making process.

In fact, 90% of customers read 10 or fewer reviewers before trusting a business! And, to add to this, they invest about 31% more cash if a business has excellent reviews. (See more online review analytics here.)

When most companies would like to receive positive reviews 100% of their time, it’s simply not realistic. And, unfortunately, on average, one negative review may cost you, 30 clients. Ouch. So, how can you fix this situation if it occurs? Well, you can start by eliminating reviews on Facebook. Here are your options for handling and removing unwanted Facebook reviews.

 

How to Remove Reviews from Facebook

 

How to Handle Facebook Reviews

As you can not just remove the bad ones and coverage testimonials may not be powerful for you, your best option for managing your company’s Facebook image would be to learn how to properly manage and answer Facebook reviews.

If a customer leaves a positive review, it’s recommended that you at least”just like” their inspection, and then possibly thank the bridesmaids. Doing so will promote them to continue speaking highly of you. If you are not sure how to word your responses, we’ve compiled useful positive review reply templates in addition to use hints.

Responding to negative testimonials not only gives you the opportunity to apologize but in some cases, you are also able to give your side of the story if appropriate. By handling your negative reviews with honesty and class, you are showing potential customers that you’re willing to take responsibility. Additionally, it reveals how good your customer service is. These negative review reply templates and tips can help you navigate horrible comments easily.

To utilize your positive reviews to your benefit, we suggest promoting them. Broadly has a special service that can help turn positive reviews into clickable Facebook advertisements, amplifying those stellar results you always promise. Let your best reviews outshine the few bad eggs.

Obviously, the best method to keep managing your online reputation would be to continually ask for testimonials from happy customers. Eventually, you will have so many great reviews, the bad ones won’t even matter!

Whether good or bad, getting Facebook Reviews is crucial if you would like to boost your client base. Just remember that, even though you can not eliminate the undesirable ones, you can still change the narrative with a well-thought-out response. And you may become even more favorable reviews with the support of Broadly.

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Remove Negative Reviews From ComplaintsBoard.com

Remove negative reviews from ComplaintsBoard.com with the help of GuaranteedRemoval.com. With thousands of successful removals, we are your one-stop-shop when it comes to deleting unfavorable content from the internet, especially ComplaintsBoard.

 

People love scandal. And as the content on ComplaintsBoard.com is often highly salacious, it turns into immeasurable clicks stemming from people all over the globe.

 

There are numerous ways you can mitigate the reputational harm these reviews cause. But some activities are less effective than others.

 

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Choice 1: Get The Reviewer

Although your likelihood of success is reduced, the easiest and most direct method of removing a negative review is to contact the article’s author to apologize and try to solve the person’s criticism.

 

The best method of doing so on most third-party review websites is to reply to the review openly. But on ComplaintsBoard.com, it’s often better to keep your exchange private because Google sees these sorts of interactions as signs of site quality: if you comment on the criticism, you’re essentially helping it rank higher in your search results.

 

Remove Negative Reviews From ComplaintsBoard

 

Also, if you’re handling a particularly volatile audience, responding publicly may trigger other commenters to join in on the attack, including their horror stories and complaints regarding your brand.

 

Before you answer, you’ll need to make an account on the website. As soon as you’ve done this, you can contact the individual privately by clicking on somebody’s user name and then”send out a message”

 

In your note, you need to try to make an emotional link.

 

Be warned, however: if the person who wrote the complaint is intent on destroying your online standing, then they might take your words out of context and release them online to use against you personally. This is a particularly major risk on a site like ComplaintsBoard. You will need to make the judgment call on whether it’s worth trying this approach or not.

 

Choice 2: Get In Contact With ComplaintsBoard.com

The site’s Conditions of Use expressly say that members should not”Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.” Although ComplaintsBoard asserts it isn’t bound to delete these kinds of posts, it”reserves the right” to do so.

 

As such, it is worth a shot to contact with their support center and ask them to take down any criticism that falls into one of those classes, including reviews that include:

  • Threats of bodily injury or damage to your house
  • Profanity
  • Personal financial information, such as your credit card information or social security number

 

Choice 3: Seek Legal Action

An alternative is to employ a defamation lawyer. According to ComplaintsBoard.com’s Conditions of Use, the business will remove complaints, even if it”is instructed to delete and remove a submitted message by a courtroom.” There are, in fact, documented cases of all ComplaintsBoard.com testimonials being removed this way.

 

As such, it might make sense to choose the legal route if the reviewer and/or the firm have rebuffed your offer to solve the matter and the monetary stakes are large enough to warrant the cost.

 

However, you also ought to know about the possibility of that your lawful activity could produce a negative Streisand Effect, even in which the action of filling litigation itself generates more focus for the negative remark.

 

With these disclaimers in place, there are still times when it will make sense to have a legal approach. For more information on how to assess your particular scenario, see What you want to learn about Internet defamation management.

 

Seek Legal Action
Seek Legal Action

 

Option 4: Suppress the inspection

If you can not eliminate the offending ComplaintsBoard.com inspection, you will find ways that you can effectively bury it from the search results.

 

Because the vast majority of searchers never scroll beyond the first page of their search results. Pushing negative articles off the first page is almost the same as eliminating in both circumstances. It becomes”invisible” to most people.

 

This option also helps you set a robust online presence. Which will serve as a buffer against any future unfavorable content?

 

Two powerful ways to suppress the inspection are:

  1. A smart approach to counteract negative reviews. Such as those on ComplaintsBoard.com, is to flood the Internet with positive reviews about your business.
  2. Even better, because most reviews are favorable, you just really need to worry about getting more testimonials overall.

 

Some ways to do so include:

Making it easy for clients to leave a review. For instance, you could add a URL to your preferred review site onto your site.

 

Asking people for reviews: A great time to do this is at the end of every transaction. This will incentivize other people to leave reviews too.

 

The most effective way of devoting a negative inspection is to hire a reputation management company like GuaranteedRemoval.com. With expertise in controlling websites such as ComplaintsBoard.com.

 

Even though you might be able to handle your online reputation by yourself. Establishing a positive internet presence is often overly unhelpful for any one person to perform well. As a result, it is much more effective for you to leverage a standing company’s accumulated industry insights. In addition to its resources and technology, to work for your benefit.

 

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How to Remove Articles From The Internet

In this post, we’ll show you the proper way on how to remove articles from the internet. In addition to any negative articles or unwanted personal pieces of info that may ruin your name on Google, Bing, and Yahoo. We’ll conjointly reveal a way to knock down negative search results on Google if you are struggling to combat these posts yourself.

 

Here at GuaranteedRemoval.com, we receive countless phone calls in regards to assisting both individuals and businesses with removing unwanted or unwarranted information online. Learn the best practices to effectively remove articles from Google, Bing, and Yahoo in as little as a few weeks. Take pride in how you are viewed online, your reputation is everything.

 

As we all know seeing negative reviews online can hinder your success tremendously. Statistics show that with a single negative article online, businesses risk losing in upwards of 22% in revenue. Furthermore, if a company suffers from two negative articles on the first page of Google, the potential loss in business doubles to nearly 44%.

 

The reason many businesses fail is due to a lack of brand awareness. Try ‘Googling’ your business as if you were a consumer. How do the search results appear? Be honest with yourself.

 

If you are not in complete control of the first few pages on Google, Bing, and Yahoo for the main service offerings you provide, you need to make a change. Online reputation management maybe your missing puzzle piece to find new customers and increase your revenue tenfold.

 

Throughout this article, we are going to be teaching the average person or business owner how to alter their search results if they are seeing something they do not like. Although this is no easy task, our experts here at GuaranteedRemoval.com are happy to assist you throughout the entire process. We can even do the heavy lifting for you so you can stay focused on what matters, your business. Branding mistakes happen every day, how you deal if the negativity will either make or break your business.

 

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Getting a Newspaper Article Removed, Is It Possible?

 

When you look at the internet, it is home to various types of information, both positive and negative. But what do you do when something negative appears online referencing your name or business? Where do you start? Most companies in 2018 have admitted they do not have a brand crisis management strategy ready to deploy if they were to be negatively impacted by a bad press on Google, Bing, and Yahoo.

 

In the past, society used outlets like the newspaper to hear about recent current events happening around the world. So if something negative appeared you would simply wait until another company or individual messed up and “outshines” your negative article.

 

There are a few important factors to keep in mind when learning how to remove articles from Google. Before we get started with the rest of this article on how to remove personal information from Google. Let’s break down the top 3 characteristics or key points you should remember throughout this process:

  1. If you do not own the information, Google will not remove it because you simply “do not like it online”.
  2. If the website in question has legally obtained the information and has the right to publish it, there is no legal stance on removing the information. No matter how bad it is.
  3. This will takes a few months to complete yourself so remaining consistent and do not give up when you do not see quick results.

 

Delete Information You Control Online First! Get Off Google FAST!

 

After you Googled yourself or company, start by making a list of each article you find negative. Create a spreadsheet with the words you searched on Google to find the article and the link (or URL) to the article itself. Improve upon your existing Google reputation management by deleting anything you control that could harm your business in the long run.

 

This way you can refer back to it at any time without researching it on Google, Bing, or Yahoo. It is important to create this list because every time you click on a result within Google you are essentially telling Google that you “like” this article. This may potentially move that negative article up in the search results.

 

Keep your personal information private with GuaranteedRemoval.com

 

DO NOT CLICK ON THE NEGATIVE LINKS ON GOOGLE.

 

When working to remove articles on the internet there are two types of information. Controllable and uncontrollable content. What does this mean?

 

Controllable content is information you published yourself. This can vary from blog articles, press releases, social media posts, and photos. If you are seeing negative information that you know you or your company published, find the source and delete it directly.

 

Controllable information is the easiest type of content to remove from the internet because since you posted the information only you can remove it.  

 

 

controllable content online

 

 

Suppress and Delete Articles Out of Your Control.

 

On the other hand, removing articles from the internet that are not under your control can be daunting.

 

When working to remove articles online that are out of your control please remember that Google does NOT own anything. Therefore, making attempts to contact Google in order to remove content will get you nowhere. You must contact the source of the post and request them to alter or remove the information.

 

When attempting to locate the website owner there are a few steps you can take:

  1. Locate a “Contact Form” on the website. This form or a link to this form is generally located on the homepage or in the footer at the bottom of any page mixed with other options such as “Terms & Conditions” or “Privacy Policy”. It is important to remain calm and polite when requesting information to be removed from the desired website. Again, if the website owner has the right to publish the content, removing it would be a courtesy and not a right.
  2. Utilize ‘WHOIS’ tools to locate the website owner’s email or address. The simplest way to locate contact information is by visiting Google and searching this “whois www.website.com” If the website is public, Google should prompt any and all emails. In addition, you can download the Chrome extension called Hunter.io that finds any and all emails within a specific website for you in no time at all.
  3. Contact the hosting company. After searching for the WHOIS information on your desired website. You will also be given the hosting company where this website is parked or managed. Call the hosting company and request the information on the website owner (if private they may not release this information to you).

 

Once you have made contact with the site owner it is at their discretion whether to remove or keep your article public. For the most part, if you have a just reason for removing this article they will comply and just delete it. However, there are many factors that could get you disapproved. This is the quickest way to remove your name from Google.

 

What Type of Articles Can Be Removed

 

Reaching out to website owners is an excellent step forward in removing your unwanted articles online. Here is a shortlist of reasons why your article should be removed. If your negative post falls into one of these categories we would suggest contacting the website owner day after day until you hear a response. The key is to remain persistent and polite at the same time, this will give you the best opportunity at having your article removed from the internet.

 

how to remove articles from the internet

 

CyberBullying & Harassment

If you are seeing an article within Google, Bing, or Yahoo that is clearly harassing yourself or your business that may be immediate grounds for removal. Google has a very strict cyberbullying policy to combat any slanderous or libel articles within their results.

 

Although Google does a great job of monitoring its results, some articles do slip through the cracks. By sending a simple email to [email protected] you are able to bring this to their attention. After your request has been made it may take a few days to hear back. Although you are not removing the article from the website directly, it will be nearly impossible for other individuals or customers to locate unless they are familiar with the website (this is rare).

 

Typically once you remove an article from the first two pages of Google, it has the same effect as removing it from everywhere.

 

Illegal Content

After years of working with online reputation management, our team has seen it all. Posts about minors, drugs, the dark web, and much more. We have come to find out these are the easiest articles to remove.

 

This includes pictures or content infringing anyone else’s legal property right, something portraying statutory offense imaging, rape, organ sale, human trafficking, vulnerable animal product, illegal medication, prescribed drugs to the illegal market, graphic or gratuitous violence, and content created by or on behalf of terrorist organizations.

 

Offensive Content

Content containing profane, obscene, or offensive gestures and language are going to be removed.

 

Hateful Speech

Speech condoning or promoting violence against persons or teams supported faith, disability, race, ethnic origin, gender, age, veteran standing, sexual orientation, or position is prohibited from search engines such as Google, Bing, and Yahoo.

 

Spam

When addressing reviews, factual posts, or different content, it ought to mirror your actual and real expertise at whichever location you visited. Duplicating content from multiple accounts also will not be tolerated and are typically removed from sites like Yelp, TripAdvisor, Glassdoor and many other review platforms.

 

We often see this occur amongst competitors. Companies will openly bash their competition because they presume it will deter consumers from the competition and choose them instead. This tactic rarely works and if caught can ruin your business.

 

 

How To Suppress, Push Down and Remove Articles from the Internet Yourself.

 

While working to remove articles from the internet that you have deemed negative you have many options when attempting to bury it onto the back pages of Google, Bing, or Yahoo. Although removing information online is nearly impossible when you cannot contact a specific website owner there are many routes you can take to suppress or “push down” the negative article yourself.

 

 

positive search results

 

Social Media

 

In this digital era, consumers are using various social media platforms to express themselves in a positive light for the world to see. Platforms such as Twitter, Facebook, and Instagram alone have created hundreds of entrepreneurs and positive reputations through the use of photos, webinars, and short articles. Share who you are with the world.

 

Social media is your safety net for when (or if) a brand crisis should emerge. You can turn to your pre-existing following and explain your side of the story. Being personable online, especially as a company, goes a long way when generating brand awareness and working to create a strong audience.

 

Social media profiles typically rank highly on program results (Google, Bing, and Yahoo). Having your personal or business name on social media is a sure-fire way to win one of the highest spots on Google. Take the time to create profiles on Twitter, Google+, Facebook, YouTube, and LinkedIn at a minimum.

 

Our team at GuaranteedRemoval will conjointly facilitate your founded alternative resources and profiles that add up for your business (i.e., native resources, government sites, university domains, etc.).

 

Publish Content Regularly

As you attempt to suppress and remove articles from the internet you will come to find out that in order to move a specific article you must publish higher quality and highly engaging content that people will actually view and more importantly, enjoy!

 

After creating your various social media accounts it is important that you keep these accounts up-to-date with current topics and discussions along with creative photos or infographics that teach your audience something new. This could be a motivational quote of Twitter every day in the morning, or even weekly Instagram story posts of “behind the scenes” at your company.

 

Your posts should take little to no time to create (5-10 minutes per day). Make sure you are posting 2-3 times a day when you start to keep your followers engaged. Once you start to learn what type of content your audience loves, double down and promote that type of content daily.

 

Marketing yourself online is an art. You will not be able to post once a week and hope for your Google results will change.

 

We have a saying here at GuaranteedRemoval.com, “Consistency and Persistency Move Mountains”, it is important that you stick with your social posts and do not get discouraged when you do not see the desired results within a few days. Again, this process does take longer when attempting it yourself, remain positive and keep in mind your reputation lasts forever so even though your new content has not surfaced yet, it will in the future when your following begins to grow more and grow day after day.

 

 

Create Custom Domains

Register domain names that match your name and business and their variations, exact-match keyword phrases do the best on Google. For example, if you are a local florist named Jane Done you can buy janedoeflowers.comIf you are unable to locate any exact-match domains, get as near to your desired keywords as you’ll be able to (ex. flowersjanedoe.com, etc).

 

Add fresh, distinctive content on an everyday basis. Begin with a few blog articles about what you do and how you started. Begin and maintain an expert blog on your domains. Google loves blog articles, especially well-written and informative articles. Whenever possible, produce and share multimedia system content on your blog (and your social media channels), as Google has been best-known to rank content such as this higher in the results.

 

Search Engine Optimization

Search engine improvement (SEO) improves the visibility of your content. SEO is extremely important if your business operates in a highly saturated industry with lots of competition.

 

It is important that when a potential customer Googles the service you offer that you appear on the first page. This can be impossible for certain keywords, however, for the most part, you can optimize both your on-page and off-page efforts to maximize your potential growth.

 

If you are just creating a custom domain and have little to no information on Google related to you it may take some time before you notice any changes in SERPs (search engine results page).

 

We recommend starting with 30 blogs on your website as a minimum, no less than 1,500 words each. Target lower searched phrases by utilizing tools such as KWFinder or SEMrush to uncover which keywords are right for you.

 

If you are unsure about what you should be targeting, contact us to receive a complete SEO audit on tips you can start to implement today to boost the web presence of your business.

 

Become an Expert

Showcase your trade experience and get rewarded with a high ranking search result by writing for associate authoritative news websites or trade web blogs. These websites typically earn prime placement in search results. If you happen to get your name on their website with an excellent article, you’ll probably be able to take over a desired spot within the results and further build your online name.

 

Show you are an expert in your field by writing high-quality press releases. Have your PR team write interesting things that are happening for your business or alternative high-profile ventures that you can showcase on publishing sites such as The Boston Globe, Digital Journal, PRweb, Cision and much more.

 

Be Yourself

Ideally, you want to use your real, full name on all of the websites you’re utilizing – as well as blogs and social profiles.

 

Your company is a representation of you, so make sure only to showcase yourself positively and never post out of anger or spitefulness as the repercussions (as you may already know) can take months to reverse.

 

Social Sharing

One easy thing Google checks for when ranking particular articles is the amount of connection it has amongst other websites or social media platforms. For example, if you write an article and have 100+ friends and family share and comment about it on Facebook, Google will see that your article is interesting which in turn increases the authoritativeness and boosts your article upwards in rankings.

 

Avoid dangerous link schemes or black hat techniques, ensure you’re operating with an honorable name management company such as GuaranteedRemoval.com.

 

Do not pay for share socials, views, likes, etc. Not only does this destroy your audience insights within each platform but having robots like your content is essentially pointless if they are not going to purchase from you.

 

The only benefit of paying for likes and followers is to build “social proof”. What is social proof? Social proof is when consumers are more likely to interact with your brand if they see your posts already received hundreds or thousands of likes and comments. This is a great way of building brand trust, a great characteristic to have if you are a local SMB (small and medium-sized business).

 

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Routine Monitoring

Maintaining and monitoring yourself online can assist with dealing with future issues you may face. By checking on your search results and reviews daily or weekly you are alerted almost immediately about any negative articles or bad reviews. Remove complaints from google search results quickly with the use of monitoring software such as Google Alerts. Online review management is essential in any business, without positive reviews prospective clients may be less likely to do business with you.

 

We suggest setting up Google Alerts for your full name along with the name of your company. By doing this you will be sent automated emails from Google’s team when a new publication online references your name. If you deem the article negative you can follow the steps above and contact the website owner quickly after publication to minimize the damage it has onto your business.

 

Routine Monitoring

 

In Conclusion

When working to remove articles from the internet there are many things you should be aware of. Do you own it? Who owns it? How can you contact the owner? Does it breach any privacy laws on Google, Bing, or Yahoo? What can you do when a website owner does not respond to your requests?

 

If you are struggling to remove articles from the internet and do not know where else to turn. Please contact us, our team will perform a FREE ANALYSIS to uncover any and all unwarranted posts online. All solutions are 100% guaranteed. If you have any further questions please email [email protected] for assistance.

 

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3 Steps To Remove Complaints

Remove Complaints With the Reputation Professionals

3 Steps to remove complaints. Do you own a business? If so, it is likely that your company depends on great reviews and referrals. Or perhaps you are applying for a new position at work or a new job… a good outcome rests upon having very few negative complaints about you or your business. If and when you receive a complaint, therefore, that can be incredibly hurtful. And, unfortunately, it can also be so damaging to your overall reputation.

That single negative comment that you find among many positive reviews may seem unimportant. Nevertheless, it may be all that a prospective customer will need to see in order to shy away from your business. The impact of even one complaint can be tremendous, particularly if it is not managed properly.

So what are you supposed to do? You are likely to feel quite emotional but you need to keep your feelings in check. Do not go on the attack or on the defensive, no matter how much your instincts tell you that is exactly what you need to do. Rather, you need to know the three steps to remove complaints, so that your business may come out looking great. And do always remember not to take complaints personally. You can’t please everybody, after all.

 

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Steps to Take:

 

Complaints Guaranteed removal complaints

1. Respond Publicly and Directly to the Complaint

The first thing you have to do is acknowledge that there is a complaint. You must directly speak to the customer in a way that others can see as well.

“Depending on the context, this may be the best way to proceed. If the complaint is sincere, apologize for their experience and explain how you plan to prevent that from happening in the future.”

At the same time, you have to be careful about this. You don’t want your acknowledgment to become a long-winded conversation, because that will push up the rankings of the complaint. This means that it will actually be easier for others to find it.

 

2. Be Thankful

Did you know that out of every 10 customers that have a complaint to make, only two will actually tell you about it? This means, first of all, that they still want to work with you on the issue. Secondly, it means that they have given you an opportunity to make the necessary changes. That is something to be thankful about and you should tell them that.

The old saying “kill them with kindness” could not be more true in a situation with a customer complaint. But rather than pretend to care, genuinely let them know you are thankful they are sharing their complaint or concern. This allows you the opportunity to resolve the issue and avoid a public complaint that requires a formal removal.

 

3. Learn from What Has Happened

The final thing you have to do, is make sure to learn from the experience. As previously stated, it is impossible to make everybody happy. But you can listen to what your customer is saying, and use that to avoid similar problems in the future. You can also learn from this situation in terms of how to handle complaints. Life is a learning journey after all.

“Maintain a manner of tracking customer complaints and the resolution thereof such that, over time, trends or specific issues may be identified to the point that if you see one or more specific situations occurring with any frequency systems can be amended or put into place to address the same in the future before they become future complaints.”

What you should not do is actually delete the complaint itself, unless it is particularly slanderous or defamatory. Remove complaints and typically that person will simply take it elsewhere and feel even angrier about the situation. A better approach is to turn the complaint into a compliment. And if you feel that the complaint is causing substantial damage, it is time to consult an expert by contacting a reputation management company. They will know how to make the complaint much less accessible online, if not inaccessible.

Are you ready to remove a complaint? Contact us today and improve your online presence.

 

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