Are you looking to learn how to remove reviews from Facebook? Well, you are in luck. If you’ve got a Facebook company Page (and if you don’t, you should), then you have probably already made good use from the testimonials attribute. Facebook reviews enable consumers to give you a 1-to-5-star rating, with or without an added explanation.
Today we’re going to show you why online reviews thing and the choices you’ve got for eliminating bad reviews on Facebook. After reading this article, you should get a better grip on how to manage your company’s image on Facebook.
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Remove Facebook Review Section from Business Page
While removing Facebook reviews may look to be a good alternative for someone who’s received numerous negative reviews, remember that you also won’t have positive testimonials to show, either due to the methodology. In order to eliminate all negative testimonials, you need to remove the entire testimonials section from the Facebook Page. We do not advise doing so since having online reviews (good or bad) still raises your chances of landing clients. But we’ll teach you how you can remove the Reviews section from the FB company Page.
Remember that disabling your reviews doesn’t delete them, it only hides them. In case you choose to enable your reviews again, the same testimonials will come back up.
If you are like us, odds are you don’t want to eliminate ALL the testimonials from the Facebook Page. In the end, you likely have some really great reviews there! That means you might be asking yourself how to delete the poor or fake/spammy reviews. Well, as of right now, that is unfortunately not a choice on Facebook.
You can’t pick and choose which reviews you delete. While it’s frustrating, just think about how much it is helping honest companies like yours from being in precisely the exact same group as frauds who only publish positive reviews. In the long run, the bad guys will get weeded out, and you’re going to rise above in the event that you keep on making clients happy. A couple of bad reviews will not kill your street cred.
But you do have one choice: Reporting reviews. You can report a fishy review to Facebook so that they can investigate whether or not it should be removed.
How to Flag/Report a Facebook Review:
- Visit the review
- Click on the”…” in the upper right-hand corner
- Click”Report Post”
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Impact Facebook Reviews Have on Businesses
Public opinion can have a big effect on your institution’s success. No matter which type of support or product you offer, if people discuss it, then others will listen. Obviously, that is bad for business if you are getting bad online reviews. As a business with a website, it is crucial that you garner online testimonials –folks want to have opinions on whether or not they need to provide you their cash, and reviews are often a big proponent from the decision-making process.
In fact, 90% of customers read 10 or fewer reviewers before trusting a business! And, to add to this, they invest about 31% more cash if a business has excellent reviews. (See more online review analytics here.)
When most companies would like to receive positive reviews 100% of their time, it’s simply not realistic. And, unfortunately, on average, one negative review may cost you, 30 clients. Ouch. So, how can you fix this situation if it occurs? Well, you can start by eliminating reviews on Facebook. Here are your options for handling and removing unwanted Facebook reviews.
How to Handle Facebook Reviews
As you can not just remove the bad ones and coverage testimonials may not be powerful for you, your best option for managing your company’s Facebook image would be to learn how to properly manage and answer Facebook reviews.
If a customer leaves a positive review, it’s recommended that you at least”just like” their inspection, and then possibly thank the bridesmaids. Doing so will promote them to continue speaking highly of you. If you are not sure how to word your responses, we’ve compiled useful positive review reply templates in addition to use hints.
Responding to negative testimonials not only gives you the opportunity to apologize but in some cases, you are also able to give your side of the story if appropriate. By handling your negative reviews with honesty and class, you are showing potential customers that you’re willing to take responsibility. Additionally, it reveals how good your customer service is. These negative review reply templates and tips can help you navigate horrible comments easily.
To utilize your positive reviews to your benefit, we suggest promoting them. Broadly has a special service that can help turn positive reviews into clickable Facebook advertisements, amplifying those stellar results you always promise. Let your best reviews outshine the few bad eggs.
Obviously, the best method to keep managing your online reputation would be to continually ask for testimonials from happy customers. Eventually, you will have so many great reviews, the bad ones won’t even matter!
Whether good or bad, getting Facebook Reviews is crucial if you would like to boost your client base. Just remember that, even though you can not eliminate the undesirable ones, you can still change the narrative with a well-thought-out response. And you may become even more favorable reviews with the support of Broadly.
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Remove Complaints With the Reputation Professionals
3 Steps to remove complaints. Do you own a business? If so, it is likely that your company depends on great reviews and referrals. Or perhaps you are applying for a new position at work or a new job… a good outcome rests upon having very few negative complaints about you or your business. If and when you receive a complaint, therefore, that can be incredibly hurtful. And, unfortunately, it can also be so damaging to your overall reputation.
That single negative comment that you find among many positive reviews may seem unimportant. Nevertheless, it may be all that a prospective customer will need to see in order to shy away from your business. The impact of even one complaint can be tremendous, particularly if it is not managed properly.
So what are you supposed to do? You are likely to feel quite emotional but you need to keep your feelings in check. Do not go on the attack or on the defensive, no matter how much your instincts tell you that is exactly what you need to do. Rather, you need to know the three steps to remove complaints, so that your business may come out looking great. And do always remember not to take complaints personally. You can’t please everybody, after all.
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Steps to Take:
1. Respond Publicly and Directly to the Complaint
The first thing you have to do is acknowledge that there is a complaint. You must directly speak to the customer in a way that others can see as well.
“Depending on the context, this may be the best way to proceed. If the complaint is sincere, apologize for their experience and explain how you plan to prevent that from happening in the future.”
At the same time, you have to be careful about this. You don’t want your acknowledgment to become a long-winded conversation, because that will push up the rankings of the complaint. This means that it will actually be easier for others to find it.
2. Be Thankful
Did you know that out of every 10 customers that have a complaint to make, only two will actually tell you about it? This means, first of all, that they still want to work with you on the issue. Secondly, it means that they have given you an opportunity to make the necessary changes. That is something to be thankful about and you should tell them that.
The old saying “kill them with kindness” could not be more true in a situation with a customer complaint. But rather than pretend to care, genuinely let them know you are thankful they are sharing their complaint or concern. This allows you the opportunity to resolve the issue and avoid a public complaint that requires a formal removal.
3. Learn from What Has Happened
The final thing you have to do, is make sure to learn from the experience. As previously stated, it is impossible to make everybody happy. But you can listen to what your customer is saying, and use that to avoid similar problems in the future. You can also learn from this situation in terms of how to handle complaints. Life is a learning journey after all.
“Maintain a manner of tracking customer complaints and the resolution thereof such that, over time, trends or specific issues may be identified to the point that if you see one or more specific situations occurring with any frequency systems can be amended or put into place to address the same in the future before they become future complaints.”
What you should not do is actually delete the complaint itself, unless it is particularly slanderous or defamatory. Remove complaints and typically that person will simply take it elsewhere and feel even angrier about the situation. A better approach is to turn the complaint into a compliment. And if you feel that the complaint is causing substantial damage, it is time to consult an expert by contacting a reputation management company. They will know how to make the complaint much less accessible online, if not inaccessible.
Are you ready to remove a complaint? Contact us today and improve your online presence.